This paper presents a close study of a project meeting which had the purpose of creating a shared understanding, within the project, of the project goal. The aim of the paper is to contribute to more knowledge of what may go on in such meetings, as this knowledge can support joint directed action in both projects and organizations. The setting is an introductory meeting to Knowledge Overlapping Seminars (KOS) in a Six Sigma project with actors from different knowledge domains participating. Design: Participative observation and action research. Findings: This study shows how the co-construction of a shared understanding of the project goal was a highly emotional process. In the meeting co-construction involved the negotiation and re-negotiation of the project member’s different perspectives of the project goal. By accepting and managing the emotional turns in the meeting the facilitator supported the actor’s co-construction of a shared understanding of the project goal. Value: Through its thick descriptions this study contributes to the understanding of how identity, emotion and co-construction of a shared understanding are intertwined relational processes which shape and are shaped in action and as such can affect organizational outcomes.
|Keywords:||Action, Co-construction, Conversation, Emotion, Identity, Joint Directed Action, Meaning Making, Project Meeting|
Senior Lecturer and Researcher, Business Administration, Department of Management and Organisation, School of Business, Economics and Law, University of Borås, Gothenburg, Sweden